Abbie Udall Associates Limited

Updated 6 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

One inspector carried out this inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the service 24 hours' notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since it was registered. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with one relative about their experience of the care provided. We spoke with two members of staff including the registered manager and a support worker.

We reviewed a range of records. This included one person's care record. We looked at one staff file in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 6 January 2023

About the service

Abbie Udall Associates is a domiciliary care agency providing the regulated activity of personal care for people living in their own homes. The service provides support to children, younger adults, people with physical disabilities and older people. 1 person was being supported when we inspected.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Support:

Staff focused on the person's strengths and promoted what they could do, so the person had a fulfilling and meaningful everyday life. Staff supported people to take part in activities and pursue their interests in their local area. The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

The person received kind and compassionate care. Staff understood how to protect the person from poor care and abuse. Staff worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had appropriately skilled staff to meet the person's needs and keep them safe.

Right Culture:

The person received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. Staff placed the person's wishes, needs and rights at the heart of everything they did. Staff evaluated the quality of support provided, involving the person and other professionals as appropriate.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 26 November 2021 and this is the first inspection.

Why we inspected

The service was inspected to give it a rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.