We carried out a review of the data available to us about Bow Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bow Lodge, you can give feedback on this service.
Bow Lodge is a residential care home providing personal care to up to 4 people. The service provides support to people with mental health support needs. At the time of our inspection there were 3 people using the service.
People’s experience of using this service and what we found
Risk assessments were in place to manage risks within people’s lives, and staff understood how to manage risk.
Staff recruitment procedures ensured that appropriate pre-employment checks were carried out.
Medicines were stored and administered safely, and staff had training in this area.
Staffing support matched the level of assessed needs within the service during our inspection. Staff were supervised well and felt confident in their roles.
People told us they enjoyed the food prepared for them, and people’s preferences and choices were respected. Healthcare needs were met, and people had access to health professionals as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people with kindness, dignity and respect and spent time getting to know them. Care plans reflected people likes, dislikes and preferences.
People were able to take part in the activities they wanted to, and staff promoted people’s independence. People and their family were involved in their own care planning as much as was possible.
A complaints policy and procedure system was in place.
The managers were open and honest, and worked in partnership with outside agencies to improve people’s support when required.
Audits of the service were detailed and any issues found were addressed promptly.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating
This service was registered with us on 31 August 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.