We carried out a review of the data available to us about Springfield House Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Springfield House Care Home, you can give feedback on this service.
Springfield House Care Home is a care home registered to provide personal care for up to 23 people. The service provides support to older people, some of whom were living with dementia. At the time of our inspection visit there were 22 people living at the home.
People’s experience of using this service and what we found
The provider had positive working relationships with health and social care professionals which promoted good health outcomes for people. The registered manager was pro-active in monitoring the quality and safety of the service and looking for ways to make improvements. People and relatives told us they were happy with the service and would recommend the home to others.
Risks to people were assessed and measures put in place to reduce them. There were systems in place to manage health and safety risks and promote good infection control,. There were policies in procedures in place to protect people against the risk of abuse and avoidable harm. There were enough appropriately trained staff to meet people’s needs
Staff were caring and attentive to people’s needs. People told us they were treated with dignity, respect and given choices in their everyday lives. People’s communication needs were identified in their care plans and the provider adjusted to meet these needs.
The service was recently decorated and there were ongoing renovations to improve communal and garden areas. People’s needs were assessed before admission to help ensure the correct staffing and care equipment was in place. Staff offered a range of food and drinks and supported people to eat and drink well. There service supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; policies and systems supported this practice.
People’s care plans detailed their medical and care needs. Staff understood people’s preferences and supported them in a way which they felt comfortable. Staff supported people to remain active and busy in their everyday lives. This included where they wished to carry on with activities in the local community. The registered manager handled complaints thoroughly and in line with the provider’s policy. Staff worked with a local hospice to develop the service’s approach to providing empathetic and responsive care at the end of people’s lives.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 November 2021, and this is the first inspection. The last rating for the service under the previous provider was Good, published on 29 June 2018.
Why we inspected
This service had not previously been inspected and we wanted to check that people were receiving safe care and support.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.