Sans Soucie Home Care Ltd

Sans Soucie Home Care Ltd is a homecare agency and supported living service provider providing care to people in their own homes. The service is registered to provide care to older people, children, people living with sensory impairments, mental health needs, dementia, physical disabilities and learning disabilities and/or autistic people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 21 people receiving personal care at the time of the inspection. We did not inspect the supported living provisions operated by the provider as nobody was being supported with a regulated activity. The service was also not providing a regulated activity to children at the time of the inspection. As a result, we did not inspect this element of the service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People’s experience of using this service and what we found

Right Support:

Staff supported people to live as independently as possible and be in control of their daily lives. People were provided with a choice in their day-to-day decision-making and families were involved where they wished to be involved. People’s risks in relation to their care were managed and staff understood how to maintain and encourage people’s independence. There were sufficient staff to cover visits and people told us that they were generally on time. Where staff were running late, they ensured that they stayed for the scheduled time of the visit. We were assured that the service were following good infection prevention and control procedures to keep people safe. Healthcare professionals told us that staff worked well with them to achieve positive outcomes for people.

Right Care:

People and their relatives told us they felt supported by staff in a kind, caring and dignified way. People’s differences were respected by staff and they had undertaken relevant training to effectively support people. This included training for learning disability and autism awareness.. People told us that the care was consistent and that staff knew them well. People’s right to privacy was respected and staff encouraged people to provide feedback about the care provided. Care plans were personalised and included information on people’s healthcare needs, preferences and social history. Staff told us they understood the importance of good oral hygiene and the steps they took to encourage people’s independence with this. People were supported to enjoy the diet of their choice and staff encouraged them to ensure they had sufficient fluids to drink. People had individual goals and objectives which were regularly reviewed by staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Culture:

The culture of the service was open, inclusive and empowered people to live independent lives where they were able. People and their relatives were complimentary about the service and felt their ideas and concerns would be listened to by the registered manager and provider. People told us they felt they could approach the management of the service with ideas and suggestions they had. Management had undertaken audits to look at ways of improving the service and identifying issues. Staff were generally complimentary about the registered manager and told us they were able to raise concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service at the previous premises was good, published on 6 November 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.