Pro Healthcare Services

Pro Healthcare Service Limited is a service providing support for people in their own homes. The service was supporting 7 people at the time of the inspection.

People's experience of using this service and what we found

During the inspection we found staffing levels were safe. However, the service did not monitor late or missed calls. There was an accident and incident log in place and learning was shared with staff.

Staff told us they were up to date with training and found training valuable. However, the training matrix was not up to date.

Staff followed the principles of the MCA, mental capacity and best interests when delivering care, this was evident in peoples care records. Care plans showed detailed information on how to care for people and identified peoples communication needs. Staff treated people well and engaged with them in a respectful manner.

The service completed various audits, however we found there was no service improvement plan in place and issues found during the inspection had not been identified. The service engaged with staff and people through meetings and regular surveys.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Enforcement

We have identified a breach in relation to good governance.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.