We carried out a review of the data available to us about Calm Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Calm Homecare, you can give feedback on this service.
Calm Homecare is a domiciliary care agency, providing personal care to people in their own homes or flats. At the time of the inspection 9 people were using the service. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The registered manager led by example, creating and embedding a culture where people felt valued and their individual contributions recognised. Care and support was provided to people by a team of staff who were dedicated, passionate and committed to their roles. Staff were caring and ensured people were treated in a dignified and respectful way.
Staff understood how to protect people from poor care and abuse, and the service worked well with other agencies to do so. The service had enough appropriately skilled staff to meet people’s needs and keep them safe.
Medicines management was good. The registered manager was also a qualified and practicing pharmacist. This standout feature of the service meant medicines management was enhanced, particularly for people with more complex needs and for those receiving end of life care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People, and those important to them, were involved in care planning. Staff evaluated the quality of care provided to people, involving the person, their families and other professionals as appropriate.
The service worked seamlessly with NHS services to provide end of life care to people in their own homes. This meant people who were nearing the end of life, could be cared for in familiar surroundings, supported by people they knew well and could trust.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.