Archived: Unikcare Solutions

Unikcare Solutions provides personal care to people in their own homes. The service is based in Bare, a suburb of Morecambe and provides support to people in Morecambe and the surrounding areas. Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 31 people were receiving personal care.

People’s experience of using this service and what we found

People were safe and protected from harm and abuse. There were enough staff to support people. People received support from a small team of staff who they knew. Staff supported people to take their medicines as they needed. Staff followed robust infection prevention and control procedures to protect people from infection. The registered manager learned from incidents to further improve the safety of the service.

The registered manager carried out thorough assessments of people’s needs. People received the support they required. Staff were trained and competent to provide people’s care. Staff provided the support people needed with preparing and enjoying their meals and drinks. Staff liaised with healthcare services to ensure people received the support they needed. People made decisions about their care and their rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring to people. They made time to sit and chat with people and helped people to feel at ease when providing their care. People liked the staff who visited their homes. Staff asked people for their views about their care and respected the decisions they made. Staff protected people’s privacy and promoted their dignity and independence.

The service was responsive to people’s needs and took account of their preferences. People received high-quality, person-centred care. The provider had a procedure for receiving and responding to complaints about the service. Staff worked with other services to support people to remain at home as they reached the end of life.

People experienced positive outcomes and valued the service they received. Everyone said they would recommend the service. The registered manager had developed a positive, person-centred culture. The registered manager and staff were committed to providing people with high-quality care. They understood their responsibilities under the duty of candour and were open and honest with people when incidents occurred. The registered manager asked for people’s views about their care and used their feedback to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 2 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.