18 November 2015
During a routine inspection
Matrixcare provides accommodation and personal care for people with a learning disability who may also have complex needs for five people. On the day of our inspection there were three people living at the home.
The inspection took place on the 18 November 2015 and was unannounced.
There was a registered manager at this home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered providers and registered managers are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Relatives said they were happy about the care their family member received. They told us staff were caring and promoted people’s independence. We saw people were able to maintain important relationships with family and friends. People had food and drink they enjoyed and had choices available to them, to maintain a healthy diet. Staff knew the people who lived at the home well and were able to support them to eat and drink. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage them. Relatives told us they had access to health professionals as soon as they were needed.
Relatives said they felt included in planning for the care their relative received and were always kept up to date with any concerns. People living at the home were able to see their friends and relatives as they wanted. People had support available from independent advocates to help them make decisions. Relatives knew how to raise complaints and felt confident that they would be listened to and action taken to resolve any concerns. Staff and the registered manager knew people well and were aware if people were unhappy. The registered manager had arrangements in place to ensure people were listened to and action could be taken if required.
Staff we spoke with were aware of how to recognise signs of abuse, and systems were in place to guide them in reporting these. They were knowledgeable about how to manage people’s individual risks, and were able to respond to people’s needs. Staff had up to date knowledge and training to support people. We saw staff treated people with dignity and respect whilst supporting their needs. They knew people well, and were focussed on each person as an individual.
The registered manager promoted an inclusive approach to providing care for people living at the home. Staff were encouraged to be involved in regular meetings to share their views and concerns about the quality of the service. The registered manager included staff to support their learning and understanding of areas of legislation that effected people at the home. The provider and registered manager had systems in place to monitor how the service was provided, to ensure people received quality care.