Updated 3 October 2024
Date of Assessment: 08 October 2024 to 10 October 2024. The service is a residential care home providing support to older people including those living with dementia. We found two breaches of the legal regulations in relation to safe care and governance. People were not always kept safe from avoidable harm. People had open access to hot water systems and some radiators were not covered presenting a risk of burns. Not all areas of the home or furnishings were maintained to promote effective infection prevention and control practices. Not all areas of the home were adapted to support those living with dementia. Although the provider had quality monitoring systems in place they were ineffective in identifying and driving consistently good care for people. People were supported promptly as there were enough staff. People were supported by staff who were trained and received regular supervisions. People received their medicines as prescribed. People had care plans which were individual to them and took account of their communication and personal needs. People had enough to eat and drink to stay healthy. People were referred to other health agencies to promote their wellbeing. People understood their care and treatment to enable them to give informed consent. Where people did not have the capacity to consent to care, staff involved those important to them to assist in making decisions in the person’s best interests. People were treated with kindness and compassion. People had their privacy and dignity protected and were treated as individuals with their preferences supported. People were provided with information they could understand. People knew how to give feedback and were confident the service acted on it. Managers were visible and supportive. Staff felt supported to give feedback and were treated equally. Staff understood their roles and responsibilities. We have asked the provider for an action plan in response to the concerns found at this assessment.