The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Harley Street Skin

Overall: Good read more about inspection ratings

48 Harley Street, London, W1G 9PU (020) 7436 4441

Provided and run by:
Skin@harleystreet LLP

Important: The provider of this service changed - see old profile
Important: This service is now registered at a different address - see new profile

All Inspections

21 August 2023

During a routine inspection

This service is rated as Good overall. (Previous inspection November 2019 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Harley Street Skin as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

One of the consultants is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Harley Street Skin provides range of medical and cosmetic treatments. They also carry out a range of non-surgical cosmetic interventions, for example Botox injections, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • The provider had systems in place to protect people from avoidable harm and abuse.
  • There was a clear vision to provide a safe, personalised, high quality service.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • The service had a business development strategy that effectively monitored the service provided to assure safety and patient satisfaction.
  • Feedback about the practice was positive from patients.
  • There was a strong focus on continuous learning, improvement and innovation at all levels.

We saw the following Outstanding practice:

A systematic approach was taken to working with other organisations to improve care outcomes. The provider worked closely with a charity that supported injured service men and women and provided treatment free of charge to veterans who were suffering from blast injuries, facial disfigurement and burns, including reconstructive surgery. Their injuries affected their everyday lives and were often both physical and psychological. We saw testimonials both from them and family members describing the positive impact it had had on their everyday lives. The lead clinician had been shortlisted for a Health & Rehabilitation award for this work.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

28 November 2019

During a routine inspection

This service is rated as Good overall. We have not previously inspected this location.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Harley Street Skin as part of our inspection programme. Harley Street Skin provides a range of medical and cosmetic treatments including private consultations, minor surgical procedures under local anaesthetic and prescribing of medicines in relation to the treatment of skin disorders, such as acne.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Harley Street Skin provides a range of non-surgical cosmetic interventions, for example Botox injections which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

We received comment cards feedback from nine patients during our inspection – all of which were positive about the quality of care received.

Our key findings were:

•The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.

•Quality improvement activity (such as clinical audit) supported the delivery of safe and patient centred care.

•Staff involved and treated people with compassion, kindness, dignity and respect.

•Patients could access care and treatment from the service within an appropriate timescale for their needs.

•Governance arrangements supported the delivery of high quality and patient-led care.

We saw the following outstanding practice:

The lead doctor had established a charity working with injured servicemen and women, particularly in the field of skin injuries: providing free cosmetic surgery and laser treatments for those with shrapnel wounds, blast injuries and burns, so as to help rebuild lives.

The areas where the provider should make improvements are:

•Undertake medicines audits to ensure prescribing patterns continue to be safe and appropriate.

•Continue to undertake clinical audit, so as to drive positive outcomes for patients.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care