We carried out a review of the data available to us about AO Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about AO Healthcare, you can give feedback on this service.
AO Healthcare is a domiciliary care agency providing personal care to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there was 1 person being supported with the regulated activity of personal care.
People’s experience of using this service and what we found
There were systems and processes in place to safeguard people from potential harm. Staff completed training about safeguarding and knew how to report abuse. Risks to people’s safety were assessed and strategies were put in place to reduce the risks.
There were safe infection control procedures in place including enough supplies of personal protective equipment (PPE) for staff. People received their medicines safely and as prescribed. People were supported by regular, consistent staff who knew them and their needs well.
The provider ensured that lessons were learned when things went wrong, so that improvements could be made to the service and the care people received.
Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.
People’s needs, and choices were fully assessed before they received a care package. Care plans included information needed to support people safely and in accordance with their wishes and preferences. Where the provider took on the responsibility, people were supported to eat and drink enough to meet their dietary needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their families were involved in the care planning and reviews of their care where possible. The provider had a complaints procedure which was accessible to people and relatives, so they knew how to make a complaint. There had not been any complaints received at the time of our inspection, but systems were in place to address and investigate complaints.
The service had good governance systems in place to ensure all aspects of the service and people’s care were continuously assessed and monitored. A range of audits were in place to monitor the quality and safety of service provision.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 August 2021 and this is the first inspection.
Why we inspected
This was a planned inspection following registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an inspection using remote technology. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.