Middleton Care Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider had systems in place to promote equity of experience and outcomes. Staff were very familiar with each person’s needs and anticipated these to avoid any preventable discomfort or concern. People said staff took time communicate and engage with them. People and relatives said staff recognised when people might need urgent help or support and gave examples of contacting emergency services.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We were unable to collect the voice of people using the service for this evidence category. However, from evidence gathered as part of this assessment, we were satisfied consideration had been given to peoples individual needs.

The provider told us that at the initial assessment, care packages are formulated using information collated from the service user themselves, family members, support workers, social services and any other relevant outside bodies. Additionally, they said they put together a person-centred care plan which reflects their physical, mental, emotional and social needs including any protected characteristics under the Equality Act such as age, gender, race, religion or belief, sex and sexual orientation

The provider used care plans to assist in assessing each person’s social needs, their preferences, and their life history (if they wanted to share it). The provider used accessible information where required, for example, large print for people with vision problems. The provider gave people an information guide which included their rights.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.