Copperbeech

Updated 12 June 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 26 May 2021 and was announced.

Updated 12 June 2021

About the service

Copperbeech is a residential care home providing personal care to 20 people at the time of the inspection. The home is registered for up to 20 people with a mental health diagnosis. Accommodation is provided in single bedrooms.

People’s experience of using this service and what we found

Everyone we spoke with said they felt safe and enjoyed life in the home. People told us that they had been more settled since moving to the home.

People felt they had a sense of purpose and led active lives in accordance with their wishes due to their home environment, their contact with the community and the support and approach of staff members. People told us they felt in complete control of their care and able to contribute, voice their opinions and have their wishes met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care and support were delivered on an individual basis and the occupants of the home decided their own daily routines. Care, support and activities were planned around individual likes and dislikes. People were encouraged to participate in activities which were meaningful to them for example, shopping and social activities, sport on T.V. and attendance at football matches. On the whole people were independent and came and went from the home as they wished.

There was a formal complaints procedure available to people living in the home. We have recommended that informal and general "moans" also be recorded, with the actions taken and outcomes.

Professionals also spoke extremely highly of the home and how the home was able to support people to have good outcomes, helping to maintain good mental and physical health. They commented on the relaxed atmosphere in the home, with people laughing and relaxed in the company of staff. When possible given the restrictions of the building people would be supported until the end of their life by people who knew them.

Healthcare records were kept to high standards and staff knowledge of individuals was extremely good. This enabled staff to recognise early changes in people and early access to primary healthcare services this ensured excellent continuity of care.

Thorough recruitment, staff induction and ongoing training were in place to ensure that staff were suitable to work and provide support within the home.

We received mixed comments about the food even though we saw that those living in the home had input in developing the menus. People had access to food, snacks and drinks throughout the day, food was freshly prepared.

Any minor issues within the home were dealt with prior to becoming complaints, however everyone felt that their views were respected, and they could offer feedback about their care and the environment which would be respected and acted upon.

People were encouraged to continue their involvement with their chosen religion after moving to the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published March 2017). We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.