Copperfield

Updated 30 October 2019

The inspection

We carried out our inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. Our inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by one inspector.

Service and service type

Copperfield is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.'

Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service about their experience of the care provided. We spoke with the registered manager, deputy manager, a support worker and a domestic staff member.

We reviewed a range of records. This included three people's care records and multiple medication records.

We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We spoke with two relatives.

Updated 30 October 2019

About the service

Copperfield is a residential care service that provides accommodation and support for a maximum of 11 adults with mental health needs. It accommodates people across two floors, each of which has separate facilities. At the time of our inspection, there were 11 people living at the service.

People's experience of using this service and what we found

People using this service benefitted from a caring service. We received positive feedback on how staff supported and cared for people. People considered Copperfield as ‘’their own home.’’

People and their relatives had confidence in the staff who took care of them. People received care from long standing members of staff who had developed genuine relationships with the people they supported. Staff were kind and caring and knew the individual needs, routines and preferences of the people they supported well.

People were supported in a way that allowed them maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.

People participated in activities and pastimes which were meaningful to them, both in the local and wider community. Staff took the time to get to know what people enjoyed doing and supported people to engage in individualised activities and pastimes.

People were treated with dignity and respect. Staff provided support where required but took care to both encourage and maintain people's independence.

Regular checks and audits were carried out to determine the quality and safety of the environment. Risk to people was appropriately assessed and measures were put in place to support people safely, whilst still respecting their freedom.

People's protected characteristics, such as gender, cultural and spiritual needs were both valued and respected.

Staff were supported in their role with appropriate training and supervision. Most staff had received additional training to meet the specific needs of the people they were caring for.

Feedback about the management of the home from people, their relatives and staff was positive.

The registered manager and registered provider had met their legal requirements with the Care Quality Commission (CQC). They promoted a person centred and transparent culture within the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

At our last inspection, the service was rated "Good." (Report published April 2017).

Why we inspected

This was a planned inspection based on the rating of the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.