Park View Nursing Home

Updated 9 January 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to look at the overall quality of the service.

This inspection took place on 15 November 2017 and was unannounced. The inspection team consisted of two inspectors, a Medicines Inspector an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we reviewed the information we held about the service and the service provider. The registered provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law.

Throughout our inspection we spent time observing care at the service. We spoke to 12 people, seven relatives, two external professionals and two visitors. We also spoke with one of the directors, the registered manager, one nurse, one senior care assistant, two care assistants, one member of the housekeeping team, the maintenance man, the activity coordinator and the chef. We looked at records, which included five people’s care records and seven people’s medication administration records (MAR). We checked recruitment, training and supervision records for five staff. We also looked at a range of records about how the service was managed.

Following the inspection we contacted a number of external health and social care professionals and commissioners to obtain their views about the service.

Updated 9 January 2018

We inspected this service on 15 November 2017. Park View Nursing Home is registered to provide personal or nursing care and accommodation for up to 41 people. On the day of our inspection 39 people were living at the service.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated overall Good:

We found the service was very responsive to people's needs and ensured people were supported in a very thoughtful and personalised way. There were numerous examples of staff going an extra mile and accommodating people’s wishes to maximise their well-being and contribute positively to their quality of life. Staff used reflective practice and learning to enhance people’s lives and incorporated new ways of providing support as a result.

People benefitted from excellent provision of activities at Park View. Staff ensured activities provided enhanced people’s quality of life and impacted on their wellbeing whilst recognising people’s cultural and diverse needs. People were supported by a team that took on a key role in providing opportunities for people that enabled them to form meaningful relationships with the wider community, local schools and community groups.

The team were particularly skilled in providing a compassionate and dignified end of life care and support. The compassionate nature of staff was also reflected in the bereavement support they provided to people’s families. The service worked closely with a number of local health professionals including the local hospice when caring for people that reached the end stage of their life. We received excellent feedback from health professionals that commented on high quality of end of life care provided at the home.

The service continued to be well-led by an experienced registered manager who was supported by the new directors. They worked to established new systems and embed corresponding policies. The team promoted an open and inclusive culture that put people at the forefront of service delivery. The service worked well with external professionals who were very positive about how the service was run.

People remained safe living in the service and there were sufficient staff to meet people's needs. Risk assessments were carried out and plans were in place how to manage these risks. People received their medicines safely and as prescribed. However we found the records around some medicines needed to be improved. The manager told us they would take immediate action to address this.

People continued to receive care from staff that had the right skills and knowledge to support them effectively. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible. People were supported to access health professionals when needed and received food and fluid to meet their nutritional needs.

The service continued to provide support in a caring and compassionate way. Staff respected people’s privacy and treated them with dignity. People were involved in decisions about their care needs and their independence was promoted. People’s confidentiality was respected.