Esher Manor Care Home

Signature at Esher is a care home registered to provide accommodation and personal care for up to 88 older people. At the time of our inspection there were 53 people living at the service. Some people using the service were living with dementia.

People’s experience of using this service and what we found

People felt safe living at Signature at Esher because they were supported by staff who knew their needs well and knew how to manage risks associated with their care. Staff understood their responsibilities in terms of keeping people safe from abuse and avoidable harm. Action had been taken to reduce the risk of the spread of infection and the provider had ensured practices were updated according to national guidance during the COVID-19 pandemic.

People's needs and choices were assessed and planned for, and their preferences had been considered. Staff were safely recruited and inducted. They had access to training and supervision to ensure they had the skills to support people effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by a staff team who knew them well and had the information required to meet their needs. People and relatives were all consistently positive about the staff and the support they received. Staff supported people to access healthcare services as required. Any specialist support was recorded, and actions completed. People enjoyed an active and engaging life at the service. There were a wide range of activities and events which were tailored to people’s needs and preferences. Friends and relatives were welcomed into the service and people were supported to maintain relationships.

The registered manager provided clear direction and positive leadership. There were effective systems to monitor the quality of care provided to people. The registered manager and deputy manager took appropriate action when improvements were needed. People, relatives and staff spoke positively about the management of the service. They felt that Signature at Esher was well led and praised the communication they received from the management team. Healthcare professionals spoke positively about the service and how they met people's needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 December 2021 and this is the first inspection.

The last rating for the service under the previous provider was good, published on 2 November 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.