16 June 2011
During a routine inspection
"Staff always keep me updated about my relative and involve me in their care."
A visiting professional said, " Staff work with us as a team to ensure that the person gets the best care."
"Staff follow our advice so that the person's health needs are met as much as possible."
The people living there are supported to make decisions as much as they are able to. Where they are not able to, other people act on their behalf so that any decisions made are in the person's best interests.
Staff know the people living there well and how to support them to ensure their well being.
Staff work well with other professionals to help ensure that people's health needs are met.
People take part in a range of activities that they like to do.
Staff have the training so they know how to safeguard the people living there from harm.
People have the medication they are prescribed to help keep them well.
The home is comfortable and well maintained so that people live in a safe and homely environment.
People's bedrooms are personalised to their individual tastes and interests.
People have the equipment they need to be as independent and as comfortable as possible.
Regular checks and audits of the home are done to make sure that people are getting the care and support they want and need.