Nuffield Health Woking Hospital

Updated 4 August 2017

Nuffield Health Woking Hospital provides private surgical and outpatient and diagnostic services to residents of the Woking area in Surrey and opened in 1962. It also accepts patient referrals from outside this area The hospital is situated in a residential area in the second most affluent area in the UK (outside of London) where private medical insurance levels are significantly higher than the national average.

The hospital does not offer surgical services or invasive procedures undertaken on an outpatient basis to anyone under the age of 16 years, although 16 and 17 years olds are accepted.

The hospital has been registered with the CQC to carry out the following regulated activities since 2010:

• Diagnostic and screening procedures

• Surgical procedures

• Treatment of disease, disorder or injury

Additionally, it has been registered for the regulated activity of family planning since 2012

The hospital has had a registered manager in post since 2010.

Updated 4 August 2017

Nuffield Health Woking Hospital has 26 beds and is operated by Nuffield Health. Facilities include two operating theatres, a ward that provides level one care, outpatient and diagnostic facilities. The Nuffield Health Woking Hospital provides surgery, outpatients, and diagnostic imaging.

We visited this hospital in November 2016 as part of our national programme to inspect and rate all independent healthcare providers.

While we rated both core services and the hospital as ‘good’ overall, we found improvements were required to minimise risks and promote safety. We told the hospital it must:

• Maintain securely an accurate, complete and contemporaneous record in respect of each service user, including a record of the care and treatment provided to the service user and of decisions taken in relation to the care and treatment provided This was because copies of the consultant’s individual notes for private patients in the outpatient department were not kept by the hospital; these were kept by the individual consultants. The hospital had a record of the original referral and copies of diagnostic treatments performed only.

We told the hospital that it must give us an action plan showing how it would bring services into line with the regulations. The hospital provided a plan.

At this announced inspection, we focused on the action plan and found that the hospital was not yet compliant but had taken action to improve. The hospital had taken action to comply with the regulation and:

• Were working with the consultant medical staff to improve record keeping within the outpatient department.

• Had put systems in place to improve and audit compliance.

We will continue to monitor the performance of this service and inspect it again, as part of our ongoing programme.

Professor Edward Baker

Deputy Chief Inspector of Hospitals (South East)

Updated 4 August 2017

Updated 4 August 2017