Holly Tree Lodge Residential Home Derby

Updated 25 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 9 February 2022 and was announced. We gave the service two hours’ notice of the inspection.

Updated 25 February 2022

About the service

Holly Tree Lodge Residential Home Derby is a residential care home providing personal care to 23 people aged 65 and over at the time of the inspection. The service can support up to 27 people.

The service is provided across two floors in a purpose-built premises.

People’s experience of using this service and what we found

People received safe care. Staff knew how to recognise and report abuse or avoidable harm, and managers took action to safeguard people. Staff followed safe medicines management protocols. The service deployed sufficient number of staff to meet people needs. They followed safe recruitment practices.

Staff support people as required by law. They had the relevant training and experience required to fulfil the responsibilities of their role. They promptly referred people to health care services and worked with other professionals to ensure people received consistent care which met their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and compassionate. They developed positive relationships with people and treated people like they mattered. The service promoted people’s independence, dignity and rights to privacy. Staff supported people to be involved in decisions about their care.

People’s care was tailored to their individual needs. Staff supported people to maintain relationships with people that mattered to them. The service had robust end of life protocols which supported delivery of comfortable and dignified care.

There was a visible and supportive leadership at the service. People were kept at the centre of care delivery. Staff felt engaged and valued. The provider had systems in place to monitor and improve the quality of care they delivered.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 27 January 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.