Bourne House Nursing Home

Updated 11 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

Bourne House Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

Inspection activity started on 31 August and ended on 3 October 2022. The inspection visit took place on 20 September 2022 and was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and health professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke in person with the registered manager, and regional manager. We spoke with eight people using the service, one relative, 12 staff and five health professionals to get their experience and views about the care provided. We reviewed a range of records. They included seven people’s care plans and risk records. We looked at five staff files in relation to recruitment, training and supervision. We checked a variety of records relating to the management of the service, including staff rotas, audits, quality assurance, policies and procedures.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 11 October 2022

About the service

Bourne House Nursing Home is a care home that provides nursing and personal care for up to 40 older people in one adapted building. At the time of our inspection there were 37 people using the service including those living with dementia.

People’s experience of using this service and what we found

People using the service, their relatives and staff told us that Bourne House Nursing Home was run in such a way that it was a safe place for people to live and staff to work in. Risks to people were regularly assessed, reviewed and minimised. This meant people were able to take acceptable risks, live safely and enjoy their lives. Any accidents, incidents and safeguarding concerns were reported, investigated and recorded. The staff team was large enough to meet people’s needs and appropriately recruited. Trained staff safely administered medicines.

The home’s management and leadership were transparent, and had an open, positive and honest culture. The provider had a clearly set out vision and values that staff understood and followed. Areas of responsibility and accountability were identified, made clear and a good service maintained and reviewed. Thorough audits were conducted, and records kept up to date. Whenever possible community links and working partnerships were established and kept up to minimise social isolation. The provider met Care Quality Commission (CQC) registration requirements. Healthcare professionals told us that the service was well managed and met people’s needs in a professional, open and friendly way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 30 August 2018). The overall rating for the service remains good. This is based on the findings at this inspection.

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We did not inspect the key questions of effective, caring and responsive.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bourne House Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.