The Haven Rest Home

Updated 25 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team at The Haven Rest Home consisted of 2 inspectors.

Service and service type

The Haven Rest Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. The Haven Rest Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 06 March 2023 and ended on 30 March 2023. We visited the location’s service on 06 March 2023.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority. The provider did not complete the required Provider Information Return (PIR). This is information providers are required to send us annually with key information about the service, what it does well and improvements they plan to make. Please see the Well-led section of the full inspection report where we have provided further details. We used all of this information to plan our inspection.

During the inspection

We spent time seeing how people were cared for and spoke with 2 people living at the home and 3 relatives, to find out their views about the care provided. We spoke with 5 staff who worked at the home, including the manager, senior staff and care staff. We also spoke with a member of the catering staff and the provider.

We reviewed a range of records. This included 3 people’s care records, multiple medication records, and records showing what support staff had given to people so their care needs would be met. We looked at records relating to the quality, safety and management of the home. These included checks undertaken on the premises, staff competency, minutes of meetings and staff recruitment records. In addition, we looked at policies and procedures, audits undertaken by senior staff and the cleanliness of the home.

Updated 25 April 2023

About the service

The Haven Rest Home is a residential care home providing personal care to up to 17 people. The service provides support to older people who may live with dementia. At the time of our inspection there were 16 people using the service. The Haven Rest Home accommodates people in one adapted building.

People’s experience of using this service and what we found

Improvements had been made to the way people’s safety risks were managed and the checks senior staff undertook so they could be assured people received good care. Suggestions made by people and relatives were acted on. Staff said the senior staff were approachable and listened to their views for improving people’s care further.

Senior staff understood what key events needed to be reported to CQC. The provider had not completed a Provider Information Return but gave us assurances subsequent requests would be completed without delay. Staff worked with other organisations to ensure people’s health and well-being needs would be met.

People were protected from abuse. There were enough staff to meet people’s safety needs and staff were safely recruited. Relatives highlighted their family members were supported by staff who knew their safety needs well. People were assisted to have the medicines they needed to remain well by staff who had been trained to do this. Systems had been put in place to reduce the likelihood of the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

The last rating for this service was requires improvement (published 05 November 2019).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Haven Rest Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.