The Croft

Updated 10 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 28 January 2021 and was unannounced.

Updated 10 February 2021

About the service

The Croft provides accommodation with personal care, for a maximum of 10 people aged 65 and over. At the time of inspection, eight people lived in the home.

People’s experience of using this service and what we found

People’s care plans were person centred. Their needs and risks were clearly identified and staff had guidance on how to provide safe and appropriate support. Staff also had information on what was important to people. This helped staff provide personalised support that met their needs and wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and caring and that they felt safe at the home. They were very complimentary about their support and spoke highly of the staff team. We saw that staff interacted with people with genuine warmth and supported then at their own pace. Staff were respectful and compassionate at all times.

People received enough to eat and drink and had a choice at mealtimes. People told us the food was excellent and that they could have whatever they wanted to eat, whenever they wanted it.

Medicines were managed safely and the environment in which people lived was clean, safe and well maintained.

People’s needs were supported by a range of health and social care professionals as and when required. Records showed that people received the support they needed in accordance with professional advice.

Staff felt supported and received sufficient training to do their job role. They were recruited safely and there were sufficient staff on duty to meet people’s needs.

There were a range of social activities that helped people combat possible feelings of isolation and loneliness. People told us they enjoyed the activities on offer and said that they were able to spend their time as they wished.

The home was light and airy and communal areas had recently been refurbished. There was a warm, relaxed atmosphere and it was clear that people felt at home.

The service was well led. The culture was open and transparent and there were adequate governance arrangements in place to ensure the standard of care was good. Everyone we spoke was more than happy with the service they received.

Rating at last inspection

The last rating for this service was good (17 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.