Ravenscroft Rest Home Limited

Updated 30 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Ravenscroft Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of the inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced. The inspection activity started on 22 November and ended on 24 November 2023. The site visit was on 22 November 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and commissioners who work with the service. We also looked at information we had received and held on our system about the home, this included notifications sent to us by the provider and information passed to us by members of the public. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 5 people who lived at Ravenscroft, 2 relatives, 6 members of staff, the registered manager and provider. In addition, we spoke with 2 health professionals who were visiting the home at the time of the visit. We observed staff interaction with people, also, we reviewed a range of records. These included care records of people, medication records, and 2 staff files in relation to recruitment. We also reviewed a variety of records relating to the management of the service. We had a walk around the premises and looked at infection control measures.

Updated 30 December 2023

About the service

Ravenscroft Rest Home Limited is registered to provide accommodation and personal care for up to 34 older adults who require support with their personal care needs. At The time of the inspection there were 27 living at the home.

People’s experience of using this service and what we found.

Staff kept the building clean and tidy and maintenance checks were in place and up to date. Recruitment procedures were in place and were applied in line with their policy. There were sufficient staff to care for people. Safeguarding training was provided annually and updated. Staff were aware of the processes to follow to enable people to be safe. Risks were assessed in detail and monitored to ensure individuals safety and promoted their independence within a risk framework. People received their medicines safely.

The registered manager had a training programme to support staff to improve their skills and knowledge. One staff member said, “The training is first class, and the manager supports us always to attend courses to improve.” People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Systems to reduce the risk of malnutrition and monitor people’s food and drink were in place. We received positive comments about the quality of meals at the home. One person said, “We have a good cook and lots of homemade food.”

The management team had auditing systems to maintain ongoing oversight of Ravenscroft and an efficient management team provided oversight and guidance for the service. Quality assurance processes ensured people were able to give their views of the service. A relative said, “They were all very approachable and kept us in the know about [relative's] condition and care.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating at this service was good (published 19 October 2018.)

At our last inspection we recommended that the provider ensure their mandatory training schedule for all staff was up to date. At this inspection we found the provider had acted upon the recommendation immediately after the previous inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.