We carried out a review of the data available to us about Chestnut Manor Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Chestnut Manor Care Home, you can give feedback on this service.
Chestnut Manor Care Home supports older people, some of whom have dementia care needs. It is registered to accommodate and support up to 60 people. At the time of the inspection, 29 people were living at the home. The home has two floors with adapted facilities and en-suite rooms.
People’s experience of using this service and what we found
People were positive about the care and support they received from staff and the management team. Staff were motivated and felt encouraged to provide a personalised service to people. There was a positive culture of equality, diversity and inclusion.
People were safe and there were systems to protect them from the risk of abuse. Potential risks to people were assessed and monitored. Staff were recruited safely and appropriately. There were enough staff to meet people's care and support needs. Systems were in place to record and monitor accidents and incidents. Medicines were managed safely, and people received them as prescribed.
People were protected from the risks associated with the spread of infection. People were supported by staff who had received professional training and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service did support this practice. People's needs were assessed before they moved into the home. The staff worked with other health and social care professionals to ensure people were in good health.
People were encouraged to maintain a healthy and balanced diet. They were provided food and drink that met their preferences and needs. Staff knew people in the home well and they provided care and support to them in a kind and compassionate way. People were treated with respect and their views were listened to and their requests acted upon. People received personalised care and support that was tailored to their individual needs. Care plans were informative and provided guidance on how to support people, in accordance with their choices and communication needs.
People were offered a range of activities that were engaging and meaningful. They were supported to pursue their interests and the home provided additional services such as fine dining experiences and a cinema room.
People and their relatives were positive about the management team and could approach them with any concerns. The leadership and management of the home was strong with an ethos of community and inclusion. The provider had systems in place to assess, monitor and improve the quality and safety of the services provided. Feedback was sought from people, relatives, staff and other professionals. The home worked with local services and was a part of the community, to continually prevent people feeling social isolation.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 September 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.