- Care home
Glenmuir House Residential Care Home
Report from 30 April 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 30 April to 17 May 2024. Improvements had been made to the premises, which enhanced the appearance and safety of the service. There were processes in place to ensure a robust programme of maintenance and repair was followed. The home was clean and fresh. There were enough staff to meet people’s needs and they knew how to support people in a person centred way, and in a way that promoted their independence. Risks were managed effectively and staff had clear guidance to follow which was contained within detailed care plans. People were given their medicines safely and improvements had been made to the processes to improve safety and recording. Staff treated people with kindness and respect, and knew people they supported well. Staff were well trained to carry out their role and received positive support from management. People were actively involved in decision making about their care, and staff ensured people felt included and their views and preferences were listened to and acted upon. Oversight and governance processes had been improved and were being used to improve the quality of care. We saw lessons had been learned from incidents, complaints and feedback. These systems and processes need to become further embedded.
People's experience of this service
People told us they felt safe and well cared for. One person said, “I was not able to go home because I wasn’t safe, but I am safe here.” People and relatives said that the staff are kind and caring, and that staff know how to support them. One told us, “It’s nice here, staff encourage me to do things.” Another person said they felt staff were understanding. They told us, “They [staff] make sure my health is looked after – I trust them.”