Archived: Otterbourne Grange Residential Care Home

People’s care, safety and welfare was monitored and staff provided care that met people’s assessed need. We observed that the staff provided a range of activities for people, and events were arranged with outside entertainers. Health professionals visited regularly and staff described what actions they took if they observed people's health or wellbeing deteriorating.

The service sought people’s views and these were broadly positive. There had been no complaints in the past year and the people and visitors we spoke with were complimentary about the service

During our visit we spoke with four people who used the service and four members of staff (including the registered manager). We also spoke with a visitor. We spent time observing how staff interacted and supported people. We saw staff treating people in a sensitive, respectful and professional manner.

All the people we spoke with said they were happy. One person said the staff were lovely and very kind, another said they were wonderful. We spoke with a visitor who said they were very happy with the home and felt the staff made a huge effort to look after people. They commented that their relative had fitted in well and enjoyed the music afternoons which were very uplifting.