Brooklands House Rest Home

Updated 26 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 15 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 26 February 2022

About The service

Brooklands House Rest Home is a large detached residential home situated in an area of Lytham St Annes overlooking parkland. At the time of our inspection visit, there were 29 people living at Brooklands House Rest Home they are registered for 30 people. The home is situated on three floors accessed by a passenger lift and stairs. There are a range of aids and adaptations in place to meet the needs of people who lived there.

People’s experience of using this service and what we found

Brooklands House Rest Home was praised by people they cared for, relatives and by visiting professionals. People spoke extremely positively about ways in which the quality of their life had impacted on them and how well they were supported. All comments from people told us staff were extremely caring and made a real difference to their quality of life. They told us their work ethic and dedication has impacted on their life at Brooklands House Rest Home. This was in terms of confidence, wellbeing and their independence.

Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. People told us they felt safe when supported by staff. Staffing levels were sufficient. We confirmed this by our observations and discussions with people. Staff knew how to protect people from abuse and we saw safeguarding training was provided. The service managed people’s medicines safely. The provider ensured safety checks of the home environment were completed regularly.

The management team ensured staff received an effective induction and training programme, staff confirmed this. People spoke positively about the quality of meals provided and praised the cooks. Staff ensured people received support with their healthcare needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff knew them well and provided care that reflected their needs and choices. Activities were varied, and people told us there were trips and entertainment regularly provided. Staff offered people choices and encouraged them to make decisions about their care. No formal complaints had been received by the service since the last inspection.

The management team were clear about their roles and obligations to people and provided care which resulted in good outcomes for people. They worked in partnership with a variety of agencies to ensure people’s health and social needs were met. The service used a variety of methods to assess and monitor the quality of the service on a regular basis.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was good (published 17 January 2017)

Why we inspected

This was a planned inspection based on the previous rating

Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.