SpaMedica Norwich

Updated 25 November 2022

SpaMedica Norwich is operated by SpaMedica Ltd and registered with the CQC in September 2021. The service is a private clinic that offers cataract surgery and yttrium aluminium garnet (YAG) laser capsulotomy services for NHS patients. YAG laser capsulotomy is a special laser treatment used to improve vision after cataract surgery. The service underwent 1612 surgical procedures between November 2021 and September 2022.

SpaMedica Norwich has a registered manager in post and is registered with the CQC to provide the following regulated activities:

• Treatment of disease, disorder or injury
• Diagnostic and screening procedures
• Surgical procedures

The service does not treat children.

The main service we inspected was surgery, which incorporated diagnostic and screening checks of the eyes before and after treatment. We have not reported this aspect separately.

The service did not provide outpatient appointments at the time of our inspection therefore this was not included in our report.

Updated 25 November 2022

This is the first time we inspected this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available when patients needed them.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• Services were tailored to meet the needs of individual people and were delivered in a way to ensure flexibility, choice and continuity of care. It was easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• We found that some modules of the mandatory training programme for clinical staff had completion rates below the expected provider level target.
• We observed that during one procedure the World Health Organisation (WHO) check list had not been completed appropriately.

Updated 25 November 2022

We have not previously inspected the service. We rated it as Good. See the overall summary above for details.