We carried out a review of the data available to us about Alef Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alef Care Ltd, you can give feedback on this service.
Alef Care Ltd is a domiciliary care agency that provides personal care and support to people who live in their own home. At the time of the inspection there were 12 people who were receiving personal care.
Not everyone who used the service received personal care. CQC only inspects where people received personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who had received satisfactory checks however these checks were not always in place prior to the member of staff starting their training or induction. No completed risk assessment had been conducted to identify the risks or measures being taken to keep people safe. Following our inspection the registered manager confirmed staff would have a completed risk assessment prior to starting their employment should all checks not have been completed.
People were supported by staff who were kind and caring. Staff felt supported and happy working for the service. People’s care plans contained important information relating to people’s life histories, health and likes and dislikes. The registered manager prompted a positive culture and people were supported by staff who knew them well.
People were supported by staff who received training, supervision and an appraisal. People were supported by staff who gave them choice and who promoted their dignity and respect. Staff had access to plenty of personal protective equipment although one person required staff to wear a clear face mask to aid communication. Relatives felt able to raise complaints and where people had raised concerns records confirmed actions taken including any outcome.
People’s care plans contained important information relating to people’s capacity and any individual medical conditions. Staff encouraged people to make decisions about their daily care and support needs. Quality assurance systems were in place to monitor the service and identify areas for improvement.
Rating at last inspection and update
This service was registered with us on 4 October 2020 and this is the first inspection.
Why we inspected
This was a planned inspection to check whether the provider was meeting the legal requirements and regulations and to provide a rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk