We carried out a review of the data available to us about Jessamy Platinum Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Jessamy Platinum Homecare, you can give feedback on this service.
About the service
Jessamy Platinum Homecare is a domiciliary care agency providing personal care to younger adults and older people within their own homes and specialised settings. At the time of our inspection there were two people receiving support from the service. However, before the end of our inspection one of these people ended their care due to reasons not related to Jessamy Platinum Homecare.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support: The provider had implemented a new care planning system since our last inspection and information recorded was more detailed and specific to individual’s needs. People’s communication needs were recorded in their care plans and guidance was provided to staff on their preferred way of communicating. The provider had ensured staff were recruited safely and in line with the values of the service by carrying out appropriate checks. Staff had a good understanding of how to respect people’s choices, empower people and support them safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Relatives praised staff for their caring and compassionate support of people. Staff demonstrated a good understanding of how to respect people’s privacy and dignity and promote their independence. The provider had robust systems in place to manage risks associated with people’s care. Relatives felt care was provided to people safely. The provider wasn’t supporting anybody with medication at the time of our inspection; however, all staff had been trained to administer medication.
Right Culture: The provider had robust quality assurance systems in place. Audits and competency checks to ensure a high quality level of support were regularly completed. Systems to identify areas for improvement were utilised effectively. The provider worked in partnership with external bodies, professionals and relatives to promote a person-centred culture. The provider had recently started to support people with a learning disability and autistic people. They submitted a request for this to be added to their registration, but at the time of our inspection this had not yet been confirmed. The provider had declined to accept new packages of care until they had appropriate staffing levels who demonstrated the necessary skills.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was ‘inspected but not rated’ (published 09 May 2022)
At our last inspection we recommended the service improve their risk assessments, safe recruitment checks and incorporate person centred information into people’s care plans. At this inspection we found improvements had been made.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Jessamy Platinum Homecare is a domiciliary care agency providing personal care to younger adults and older people within their own homes and supported settings. At the time of our inspection there was one person using the service.
Not everyone who may use this service would receive personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also would consider any wider social care provided.
People’s experience of using this service and what we found
Due to this inspection being carried out in a relatively short period of time since the service became active, there were several areas the provider was aware needed further development. One person receiving support from the provider was unable to discuss their care with us. However, external professionals closely involved in the person’s care were able to advocate on their behalf and told us care was provided safely. Care had been provided by agency staff as the provider had not yet recruited care staff. We found risk assessments and support plans associated with the provision of people’s care needed further development and did not contain sufficient detail. Recruitment risk assessments had not been implemented where needed. We discussed this with the registered manager who completed up to date risk assessments; however, these needed further development to sufficiently mitigate risks identified. Policies associated with safe support and care were robust and provided clear guidance. We have recommended the provider develops risk assessments associated with the provision of care and recruitment checks.
There were robust systems in place for oversight and auditing, however, there had been no opportunity for these to be used. Policies associated with governance clearly stated the roles and responsibilities of management and staff. An electronic recording system was being implemented and developed at the time of inspection, so we were unable to make any judgements on the quality or effectiveness of this. The provider was open and transparent throughout the inspection, specifically about concerns relating to staffing which prompted this inspection. Administrative staff in the office were not aware of which health and social care professionals could potentially visit or contact the service and they were not clear on what information could be shared. We discussed this with the nominated individual, who explained they were being monitored closely and would be retrained. Care plans required further development and we have recommended the provider ensures these contain detailed person-centred information.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 14 September 2021 and this is the first inspection.
Why we inspected
We received concerns in relation to staffing. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We usually inspect all five domains for a service’s first inspection; however, the service only started actively providing support on 15 February 2022 and for this reason we decided to only inspect the areas of safe and well-led.
We have found evidence the provider needs to make improvements. Please see the safe and well-led sections of this full report.
Enforcement and Recommendations
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.
We have made recommendations in relation to staffing and care records at this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.