Updated 30 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection was carried out by one adult care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who lives with dementia.
Service and service type:
Hatt House is a “care home”. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The care home accommodates up to 24 people in one adapted building.
The service has a manager registered with the Care Quality Commission. Registered managers and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: The inspection was unannounced.
The inspection took place on 23 March and 1 April 2019.
What we did:
Prior to the inspection we reviewed information we held about the service such as provider notifications. A notification is information about important events such as incidents, which the provider is required by law to send us. We reviewed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection we met everyone currently living at the service, we also:
Reviewed 3 people’s care records
Reviewed records of accidents and incidents.
Discussed the complaints process and reviewed complaints from the last twelve months.
Reviewed audits and quality assurance data
Observed people’s care and staff interaction with people in the communal areas
We spoke with the registered provider and registered manager, with 6 staff and seventeen residents. We also met and spoke with 5 relatives.
Following the inspection, we received feedback forms from nine families and six staff.
We also contacted 6 professionals and received feedback from 1.