St Anne's Residential Care Home

Updated 5 June 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

This inspection took place on 18 April 2018 and was unannounced.

The inspection was completed by one inspector and an Expert by Experience. An Expert-by-Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We observed practice around the service and spoke with 17 people, seven visitors and one visiting health professional. We also spoke with the provider, the deputy manager, a manager from another location, a senior care worker, a care worker and the chef. We looked at three people's care records, six staff files and records relating to the management of the service.

Updated 5 June 2018

We carried out this inspection on 18 April 2018.

St Anne's Residential Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

St Anne's Residential Care Home accommodates up to 22 people in one adapted building. At the time of our inspection there were 20 people using the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated Good.

People continued to be safe in the service. Risks to people were assessed and there were plans in place to manage those risks. People received their medicines safely. There were sufficient staff to meet people's needs.

People were supported by an effective service that ensured staff had the skills and knowledge to meet people's needs. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People received food and drink to meet their dietary needs.

Staff continued to support people in a caring way, showing kindness and compassion. People were treated with dignity and their privacy was respected. People were involved in their care.

The service continued to be responsive to people's needs and valued them as unique individuals. People enjoyed a range of activities that met their individual needs.

The service continued to be well-led. The registered manager and wider management team promoted a person-centred culture that was open and honest. People, relatives and staff were valued and listened to. There were effective systems in place to monitor and improve the service. Systems included gaining feedback from people and relatives about the quality of the service and drive improvements.