Background to this inspection
Updated
23 May 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection Team: The inspection was carried out by one inspector and an assistant inspector.
Service and service type: Well Royd House is a residential care home providing accommodation and personal care to people with learning disabilities.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of inspection there was an acting manager supporting the home with support from the Area manager.
Notice of inspection: The inspection was unannounced.
What we did: Before our inspection, we looked at all the information we held about the service. We asked the provider to complete a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We viewed information we had received about the service, for example, from the local authority safeguarding and commissioning teams, and notifications and action plans from the provider.
During the inspection we spoke with the acting manager and two support workers. We spoke to three people and observed staff interacting with them. We also spoke with a relative. We reviewed three people’s care records. We also reviewed records and audits relating to the management of the home. We asked the acting manager to send us further documents after the inspection. These were provided in a timely manner and this evidence was included as part of our inspection.
Updated
23 May 2019
Well Royd House is a residential care home in Halifax. The home provides accommodation and personal care for people with learning disabilities. At the time of inspection there was 10 people living at Well Royd House.
People’s experience of using this service:
The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways. There was a strong focus on promoting choice, control and independence. People’s support focused on taking positive risks to ensure they had as many opportunities as possible for them to gain new skills and become independent.
People received good care and support which met their individual needs. A relative told us, “[name of person] is very well looked after and has become more independent through accessing opportunities in the community.”
People and relatives praised the home and the way in which care was provided.
People were supported in a safe environment. Risks to people’s health and safety were assessed and mitigated. The service learnt lessons and improved the safety of the service following incidents.
There were enough staff deployed to ensure people received their required care and support. Staff were kind and caring and treated people well. Staff knew people well and had developed good, caring relationships with them.
Staff had received bespoke training to enable them to care for the individuals living within the home.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The service was well managed. The acting manager had a clear focus and continued to work alongside staff. Staff told us they felt the acting manager was working with them to ensure the home was maintained and were looking to continuously improve the service. We spoke to the acting manager about ensuring peoples (PRN) records evidenced how staff would know if a person was in pain. This information was completed and sent to us after the inspection.
Rating at last inspection: Good (August 2016)
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.