People who used the service told us they were happy with the service that they received. One person said person 'Staff will help you with whatever you need a hand with, you only have to ask. Staff come when needed, who ever is available'. Another said 'We are treated with an awful lot of respect'. People told us they enjoyed the food provided. One person said 'The food is good, lovely sweets'. Another person said 'We can have things to eat and drink at anytime, not just at mealtimes'.
We were told by people we spoke to that they knew they could raise concerns or issue at any time and felt issues would be dealt with. One person said 'Staff never loose their temper, they are very good staff'. Another said 'Staff would not do anything you did not want them to do'. Another person said 'In our rooms we have information telling us what to do if we are unhappy, there are certain people we can contact. I feel safe here with the staff'.
People told us that they were happy with the cleanliness of the home and systems in place for infection control. One person said 'It's beautifully and clean here they are forever cleaning'. Another said 'Staff are very particular they always wash their hands when they have finished helping me. The cleaner comes in every morning and does everything'.
People told us they had no concerns with the arrangements in place for dealing with medications. One person said 'My medication is dealt with professionally'. Another said 'I have what the doctor prescribes for me.There are special staff that deal with medications they have had training to deal with this safely, so they know what they are doing'.
We were told by people living at the home that they were satisfied with the home environment and how it was maintained. One person said 'I looked round with my son; I was quite impressed with it. The home is clean and fresh'. Another said 'We have a new garden set which has been bought by relatives as a thank you'. A third person told us 'Before I came in to the home my room was painted, the woodwork and everything. I am quite happy here. It is a lovely place'.
People we spoke to said they were happy with the staff and felt had been recruited properly. One person said 'Staff have the skills and training to know what they are doing'. Another said 'They are more like friends than staff. They are well trained and very professional'.