Atman Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated as individuals with kindness and their dignity and privacy was respected. People were encouraged to be as independent as they could. People’s immediate needs were responded to.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us and relatives confirmed that staff protected and promoted people’s privacy and dignity. People said that the care staff were kind and friendly.

People were treated with kindness and dignity and their privacy was respected by staff. People’s personal data was held securely on electronic systems which were protected by passwords so that they were only accessible by staff who needed to.

A health care professional who had previously worked with the agency said, ‘I found them to be very helpful and pleasant on the phone or via email’ and, that when the packages of care were set up the management team would always try to deal with queries and rectify them.

People told us and relatives confirmed that staff protected and promoted people’s privacy and dignity. People said that the care staff were kind and friendly. People told us that staff promoted their independence and regularly asked people what they were able to do for themselves and what support they wanted from staff.

People’s needs and personal preferences were documented and understood by staff so that care and support could be tailored to the individual. For example, staff were aware of family involvement that was important to the person.

People’s care records were person-centred, with the individual at the centre of the plan at all times. The care plan for one person was outcome focused and detailed how staff should support the person for example, maintaining physical and emotional health.

People told us that staff promoted their independence and regularly asked people what they were able to do for themselves and what support they wanted from staff.

People were encouraged and supported to do as much for themselves as they could, so they remained as independent as possible for as long as possible. People were supported to maintain relationships with family members where appropriate. Some people had activity plans in place to support them to take part in things they enjoyed outside of their home, for example, painting in the woods or going to an allotment.

The provider worked closely with other care partners to ensure people had the equipment they needed. They ensured appropriate adaptations were made where this was required to support people’s independence and respect their choices. People’s human rights were protected and promoted throughout their care plan. The care plan described the person’s rights and how staff would support them to ensure these were being met. For example, ensuring choices were given and made by the person, ensuring the person’s individuality was maintained such as their previous hobbies and interests were continued to promote the person’s well-being and continued enjoyment in these activities.

There were mixed views regarding whether people felt their views were listened to and acted on. People told us and relatives confirmed their views were sought via review meetings and quality assurance visits however, one person told us they had raised concerns that had not been acted on. Another person told us their views were sought through a weekly meeting with the registered manager and changes were made as required.

Staff were aware of people’s needs but in some cases had not always recognised when people needed additional health care support to manage a complex condition. The provider was aware of this and had since updated the care plan. The updates had been communicated to staff and further training had been provided.

Some staff told us they had been given specific time off when they had asked for it for a personal reason. Staff had an opportunity to feedback to the management team through one-to-one supervision sessions or staff meetings.

The provider had an ‘employee of the month’ process and had recently introduced a ‘refer a friend’ scheme whereby staff members were financially incentivised if they introduced another appropriate staff member to the team.