10 June 2013
During a routine inspection
People told us that they were happy living at the home and that they were satisfied with the support they received. People said, "It's alright, staff are alright and talk to me. I get up when I choose and choose what food I want.
People using the service said they felt 'safe' living in the home.
The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed.
The home had an effective complaints system available. We found that comments and complaints people made were responded to appropriately. One person told us, 'no complaints from me. I would speak to the staff, they do listen.'