Ray of Sunshine Care Ltd

Ray of Sunshine Care Ltd is a domiciliary care service providing care and support to older people and younger adults in their own homes. The service supports people with physical disabilities, mental health needs and dementia. At the time of our inspection there were 21 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Improvements were needed in relation to the safe management of people’s medicines. Some people’s care plans needed clearer guidance for staff on how to safely manage risks associated with their health and their care and support needs.

People and their relatives felt staff delivered safe care and support. Management completed pre-employment checks on prospective staff to ensure they were suitable to support people in their own homes. People received their medicines from staff who had been trained in the provider’s medicines procedures. Staff took steps to protect people from the risk of infections. Management sought to learn lessons when things went wrong and to cascade learning throughout the staff team.

People’s care and support needs, choices and preferences were assessed before their care started. Staff were provided with a range of training and ongoing management support to ensure they worked safely and effectively. People had the support they wanted to prepare meals and drinks. Staff and management collaborated effectively with other agencies and helped people access healthcare services when needed. Staff sought people’s consent before delivering care and support.

People and their relatives told us staff and management treated them in a respectful, kind and caring manner. People and their relatives felt able to express their views to staff and management at any time, to shape the care and support delivered to suit them.

People received personalised care and support, as part of which consideration was given to their individual communication needs. People and their relatives knew how to complain about the service and were confident concerns would be addressed. People were encouraged to think about their wishes for their future care in a sensitive manner.

The management team promoted a positive, open, inclusive and person-centred culture within the service. People and their relatives had confidence in the management team, and staff felt well-supported and listened to. Management completed regular audits and checks to assess, monitor and improve standards of care and support. As part of this, they actively sought feedback on the service from people, their relatives and staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.