The Surgery - Sloane Street

Updated 27 March 2020

The Surgery – Sloane Street is a private GP service located in the basement and on the ground floor of Fordie House, 82 Sloane Street, London, SW1X 9PA. The building entrance lobby is accessed via a short flight of stairs from the pavement. Wheelchair access is via a ramp located at the rear of the building (patients are advised of this and a member of staff is available to assist patients). The service is easily accessible by public transport and is a short walk from Sloane Square.

The services website is located at; www.sloanestreetsurgery.com

The opening hours are 9am to 6pm, Monday to Friday. Patients have access to a 24/7 on-call emergency visiting service provided by doctors working in the local area. The medical team comprises seven GPs who are supported by a practice manager and a team of non-clinical staff. The service has approximately 9,000 registered patients and carries out up to 400 consultations a week. The service provides private GP consultations to both adults and children. A variety of services are offered including ECG (electrocardiogram), cryotherapy and cautery, childhood and travel vaccinations, pathology tests and cervical screening.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 27 March 2020

This service is rated as Good overall. We had previously carried out an announced comprehensive inspection on 24 April 2019. At that time the service was judged to be meeting the standards for providing effective, caring and responsive care and treatment and not providing a safe or well led service. At that inspection, conditions were put in place with regards to the following breaches of regulation:

• The prescribing of high-risk medicines was not carried out safely. A past serious incident involving a patient who was prescribed a high-risk medicine without appropriate monitoring had not been learned from.
• The systems for monitoring safety were not always effective.

We also stated that the service should:

• Review safeguarding training requirements for non-clinical staff to ensure that it is in line with intercollegiate guidance.

We carried out an announced comprehensive inspection at The Surgery - Sloane Street on 31 January 2020. Following this inspection, the key questions are rated as:

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

At this inspection we found that the practice had addressed all of the issues from the previous inspection.

We found that:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care