We carried out a review of the data available to us about XL Care Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about XL Care Services Limited, you can give feedback on this service.
XL Care Services Limited is a domiciliary care service, supporting adults in the community who require assistance with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 6 people using the service.
People’s experience of using this service and what we found
The service was well managed. The registered manager was responsive to feedback about the service and took immediate action to address reporting concerns we raised. Governance systems were in place to ensure all aspects of the service were reviewed and checked regularly. The registered manager responded well to how feedback and lessons learnt could be used more routinely to improve the service.
People told us they had an initial assessment; however, this had not always been recorded formally. Information gathered was used to develop risk assessments and care plans. People described ways they had been involved in the development of care plans.
People, their relatives and friends told us the care they received was safe. There were enough staff available to meet people’s needs. People told us staff always attended their scheduled visits and would let them know if they were going to be delayed. The provider ensured safe recruitment of staff. People were supported to take their medicines safely and this was consistently well recorded. People told us staff took appropriate infection protection control measures. We have made a recommendation that staff training about safeguarding is reviewed and practice updated accordingly.
New staff received an induction programme and all staff had completed a range of training which gave them the skills and knowledge to care for people in their own homes. Staff were supported with training and supervision to ensure safe care. Staff felt well supported by the registered manager.
People consistently told us staff obtained their consent and views about the service they received. One person told us, “I’m never rushed and I can make my own decisions about what I want doing and how.” Staff demonstrated they knew people well and understood the way people wanted to be cared for.
People told us staff were kind, caring and consistently gave them choices. People's privacy, dignity and independence were promoted. Staff understood how to provide personalised care and ensure people’s nutritional needs wet met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 23 September 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration and the date 'regulated activity' started.
Recommendations
We have made a recommendation the provider review staff training about safeguarding and update practice accordingly.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.