Shardlow Manor Residential Home

Updated 2 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 13 January 2022 and was announced. We gave the service 24 hours notice of the inspection.

Updated 2 February 2022

About the service

Shardlow Manor Residential Home is a residential care home that was providing personal and nursing care to 26 people aged 65 and over at the time of the inspection. The service can support up to 28 people. The home accommodates people across two separate floors, each of which has separate adapted facilities and a stair-lift. Some of the people living in the home had a diagnosis of early stage dementia. The home is situated in the village of Shardlow in Derbyshire.

People's experience of using this service and what we found

People were supported to be safe and said they felt safe. Staff received safeguarding training and had a good understanding of the principals involved in acting when abuse was suspected.

Medicines were managed and administered safely and this meant people received their medicines as prescribed by healthcare professionals.

Staff told us they received good support from senior staff including the registered manager and providers. This support extended to regular supervision of staff and annual appraisals. We noted that staff received comprehensive training that was up to date, thorough and practical in nature.

People were happy with the level of staff in the home and we observed a good staff presence at the inspection.

People's needs were met through assessments and support planning. The service worked with healthcare and social professionals to achieve positive outcomes for people. Staff had good knowledge and skills and this ensured people's needs were well met.

The provider had a recruitment process. There were some checks that had not always been completed before staff started work. This was resolved after the inspection. Any issues with staff were dealt with promptly using a fair and thorough disciplinary process.

People's needs were met through robust assessments and support planning. The service worked with healthcare and social professionals to achieve positive outcomes for people. Staff had good knowledge and skills and this ensured people's needs were well met. We saw good examples of when people had been supported to maintain a healthy and balanced diet.

People told us staff were compassionate and kind and during the inspection, we observed this to be the case. Providers, management and staff knew people well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and their best interests; the policies and systems in the service supported this practice.

People received care and support that was person-centred. We saw examples of how the care and support people received enriched their lives through meaningful activities. The service had a robust complaints policy and people said that they were confident that if they raised issues, they would be dealt with quickly.

The values and culture embedded in the service ensured people were safe and at the heart of the care and support they received. The registered manager and senior staff planned and promoted holistic, person-centred, high-quality care resulting in good outcomes for people.

There was an end of life policy that could be used if appropriate. Staff members had been trained around this and were able to ensure best practice was applied during times when people were at the end of life.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 23 March 2017).

Why we inspected

This was a planned inspection based on the previous rating of the service.

Follow up

We will continue to review information we receive about the service until we return to visit as part of our re-inspection programme. If any concerning information is received, we may inspect sooner.