Background to this inspection
Updated
16 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 01 March 2021 and was announced.
Updated
16 March 2021
About the service: Brook House Residential Home is a residential care home that was providing care to 30 people aged 65 and over at the time of the inspection.
People’s experience of using this service:
• Significant improvements had been made in all areas of the service since our previous inspection. However, further work was needed to ensure these improvements were sustained. Improvements were also needed to ensure people's care records were updated in a timely manner to show the care they received.
• The management of people’s medicines had improved, although some staff continued to not sign for medicine they had given.
• Risks associated with people’s care and the environment were identified and managed.
• Staff had received training in and understood how to protect people from harm and abuse.
• People were supported by staff who knew them well and had good relationships with them.
• Staff obtained people’s consent prior to supporting them and respected their decisions and preferences.
• People were supported to eat and drink enough and enjoyed the food they received.
• People were treated with dignity and respect by staff.
• People and their relatives were involved in the planning of their care and people were supported in line with their preferences.
• Complaints systems were in place, which people and relatives knew how to use.
• People were happy with the care and support they received and gave positive comments about the staff at the home.
The service met the characteristics of Good in most areas; more information is in the full report.
Rating at last inspection: At the last inspection the service was rated Requires Improvement (report was published 13 June 2018).
At our previous comprehensive inspection in April 2018, we had found four breaches in regulation because the provider had not ensured decisions made on behalf of people were made in their best interest, or that people’s medicines and risks were managed safely. Also, the provider’s systems for checking the quality of the service were not effective and they had failed to notify us of significant events.
After the inspection, we had served a Warning Notice to the provider to be compliant with the Regulations by 1 August 2018. The provider also wrote to us with an action plan, to say what they would do to meet the legal requirements.
At this inspection, improvements had been made and the regulations were met. However, some further improvements were still needed in the key question of Well-Led.
Why we inspected: This was a planned inspection to check the provider had made improvements since our previous inspection.
Follow up: We will continue to monitor the service through the information we receive.