We carried out a review of the data available to us about Alina Homecare - Cheltenham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alina Homecare - Cheltenham, you can give feedback on this service.
Alina Homecare–Cheltenham is a domiciliary care service providing the regulated activity of personal care. At the time of our inspection there were 9 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received person-centred care from staff who were caring and knew people well.
People’s needs had been comprehensively assessed to ensure the service could meet their support requirements. The emotional and social needs of people were considered as part of their assessment and ongoing care reviews. People’s care plans provided staff with the information they needed to support people safely and effectively.
Systems were in place to safeguard people and to manage their personal risks. Staff were aware of their role to report any safeguarding concerns or changes in people’s health and well-being.
Sufficient numbers of safely recruited staff were available to support people. Contingency plans were in place to support people in the event of staff shortages or an emergency such as poor weather. People told us staff were reliable and communicated with them if they were running late.
Staff were trained and supported to carry out their role. The personal development and well-being of staff was valued and promoted by the provider and registered manager.
People and their relatives told us staff were kind and care was delivered in line with their choices and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The views and feedback from staff and people who use the service was valued by the registered manager to help them drive improvements.
The provider and registered manager operated a number of quality monitoring systems which helped identify concerns, trends and drive improvement. Accidents, incidents and near misses were recorded and regularly reviewed. Lessons were learnt and improvements were made when incidents occurred.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 September 2021 and this is the first inspection.
Why we inspected
This service had not been inspected since their registration; therefore, this inspection was also carried out to gain assurances about the quality of care and systems used to monitor and manage the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.