Aim24 Care - Main Office

Aim24 Care- Main Office is a domiciliary care agency. The service provides personal care to older people and people with physical disabilities. At the time of our inspection there were 2 people using the service.

People’s experience of using this service and what we found

People received good quality care that was planned to meet their changing needs. A family member told us, “They do an excellent job.”

People were safeguarded from abuse and avoidable harm. The provider had well developed systems for identifying risks and ensuring appropriate management plans were in place. Care workers were safely recruited and people told us they were able to choose a consistent staff team to work with them. The service took appropriate measures to protect people from infections.

People received the right support to eat and drink well and the service understood people’s health needs and how these may impact on their care needs. Care workers received the right training and supervision to carry out their roles.

Care was planned around people’s needs and preferences and the service worked to ensure that they understood people’s desired outcomes from their care. Care workers understood how to treat people with dignity and respect and offer choices to them.

The registered manager engaged well with people and their families to ensure high quality care. There were systems in place for meeting with people regularly and feeding back to staff if anything needed to change.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

We registered this service on 20 October 2021 and this was the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.