We carried out a review of the data available to us about 92 Harley Street on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 92 Harley Street, you can give feedback on this service.
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at 92 Harley Street as part of our inspection programme as they had not been previously inspected.
92 Harley Street is an independent healthcare provider offering fertility, gynaecology and obstetrics services to fee-paying patients.
A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service does not currently have a registered manager as the person occupying the role has left the service. The practice manager has submitted an application to CQC to take on the role of registered manager. The application is awaiting processing.
Our key findings were:
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services
Appropriate medical checks were undertaken before people received treatment including information on any medications they were taking.
People who use the service were given sufficient information and were involved in making decisions about their care. People who use the service reported that the doctors had understood them and that they understood their proposed treatment.
The environment was comfortable and maintained appropriately to ensure it was safe for people using the service and staff.
Staff received adequate training and supervision. All staff had an annual appraisal that included looking at the aims and objectives of the service. The doctors received annual appraisals through the Independent Doctors Foundation.
The service conducted audits to monitor the quality of the service it was providing. Regular patient feedback questionnaires were completed.
There was a complaints procedure in place that was available to people. We saw the complaints procedure in the waiting room and on the provider's web site.