Redcot Residential Care Home

Updated 21 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 24 March 2021 and was announced.

Updated 21 April 2021

About the service

Redcot Residential Care Home is a residential care home providing personal care to 21 people aged 65 and over at the time of the inspection. The care home can accommodate up to 32 people in one adapted building across three floors. The Ground floor is comprised of three lounge areas, a dining room, two office spaces as well as bedrooms, the second and third floor house the remaining bedrooms.

People’s experience of using this service and what we found

People who lived at the home continued to receive good care and some of the aspects of the support they received to establish their own routines and their activities of interest were well managed. We saw people were treated with dignity and respect by trained staff.

People told us they felt safe living at Redcot Residential Care Home. Staff understood how to protect people from the risk of harm and understood potential signs of abuse. Potential risks to people’s safety were assessed to keep them safe.

People received their medicines safely and as prescribed. People were supported to access healthcare services as needed and staff responded promptly to people’s change in care needs. Staff followed good food hygiene and infection control practices to protect people from the risk of infections.

Other aspects of safety, including fire safety and issues of personal safety, were well managed in the home. Routine checks and audits were conducted to ensure that all aspects of the service were being delivered safely as planned.

People were provided with good nutrition and hydration. People had personalised care plans which provided staff with information to support people living in the home and detailed people’s preferences which staff followed, reviewed and updated, liaising with other departments when necessary.

Accidents and incidents were effectively monitored to identify and address any patterns or themes. Lessons were learnt, and systems were improved, and staff were kept informed.

People could choose where they wanted to spend their time and had access to all floors and a garden area. People were supported and encouraged to maintain their independence as much as possible and were given the freedom to make their own choices.

People were not isolated, and staff encouraged people to be involved in activities both within the home and on day trips. Staff were able to have meaningful conversations with people as they had a clear understanding of people’s hobbies and interests.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People spoke positively about the management and leadership of the service as being open and transparent. People knew how to raise any concerns or complaints and their feedback was used to make improvements to the service. Staff were encouraged to share ideas about how to develop the service. The provider worked in partnership with external agencies to ensure people achieved the best possible outcomes.

Quality audits were carried out on all aspects of the service and used to drive continuous improvement.

Staff had good relationships with external agencies which supported people to live a healthy life. Statutory notifications had been completed to inform us of events and incidents, this helped us monitor the action the provider had taken.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 14 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.