Background to this inspection
Updated
4 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 25 February 2022 and was announced. We gave the service 24 hours notice of the inspection.
Updated
4 March 2022
New Copford Place is a purpose built residential care home with rooms at ground level providing personal care for up to 27 older people, some of whom are living with dementia. Nursing care is not provided at the home. This is provided by the community nursing service. At the time of our inspection there were 25 people living in the service.
At the last inspection in February 2016 the service was rated Good overall. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
Why the service is rated Good.
The people who lived in New Copford Place were provided with high quality; caring support which was person centred and met their individual needs. Comments from people who lived in New Copford Place included; "This is truly a wonderful place. The food is good, it is clean and the gardens are well maintained” and "The staff are genuinely caring, they cannot do enough for you. We are like family.”
Since our last inspection the registered manager has retired and a new manager had been in post for three months. The new manager had applied to be registered and was shortly due to attend their fit persons interview.
People said they were safe and had no concerns about the care and treatment they received. Staff were trained in adult safeguarding procedures and knew what to do if they considered people were at risk of harm or if they needed to report any suspected abuse.
Effective recruitment processes in place to reduced the risk of unsuitable staff being employed. There were enough staff available to provide care and support. Training and supervision systems provided staff with the knowledge and skills they needed to meet people’s needs.
People's nutritional needs were met and people were supported to have enough to eat and drink. A range of external health and social care professionals worked with the staff team to support people to maintain their health and well-being.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
Care plans were personalised and gave staff guidance on the care each person needed. People and their relatives were involved in planning their care. People were encouraged to participate in a range of varied group and personalised activities and interests of their choice with good links to the local community.
People and relatives spoke positively about the leadership skills of the new manager and told us it was well led. A number of audits and checks were used to ensure the effectiveness, safety and quality of the service.
People and their relatives were given opportunities, such as meetings and annual satisfaction surveys to give their views about the service and comment on how it could be improved. However, we recommended that senior management quality audits also include in assessing the views of people, their family, friends and staff.
Further information is in the detailed findings below.