Ebenezer Residential Care Home

Updated 26 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 14 January 2022 and was announced. We gave the service 24 hours notice of the inspection.

Updated 26 January 2022

About the service

Ebenezer Residential Care Home is a care home registered to provide personal and nursing care for up to three people. At the time of the inspection three people were using the service.

Ebenezer Residential Care Home is located in a residential area and each person using the service had their own bedrooms but shared the lounge, kitchen and bathrooms.

People's experience of using this service and what we found

People felt safe in the service. Each person had a risk assessment which identified possible risks to them and provided guidance for staff to manage the risks. Staff had good knowledge of safeguarding people from abuse. Staff recruitment was robust ensuring they were safe, experienced and skilled to support people. Staff received supervision and support to enhance their knowledge and quality of service they provided. Arrangements were in place to ensure there were sufficient number of staff to care for people.

Staff administered and recorded medicines. Medicines were monitored and kept safely. Incidents and accidents were recorded, reviewed and lessons learnt to ensure future incidents and accidents were avoided.

Staff had infection control training, and we observed all parts of the service was clean. Health and safety audits, and regular testing and maintenance of the facilities were undertaken. These ensured people lived in a safe environment.

People and relatives told us staff were caring and respectful knew what they were doing. Staff knew how to ensure people’s privacy and dignity at all times.

People told us they had meals that reflected their choices in terms of culture, religion or any other preferences.

Staff supported people to access healthcare. People enjoyed activities of their choice.

Care plans were person-centred, which meant that they reflected people’s needs, choices and how they wanted staff to support them. People were supported to have maximum choice and control in their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The service had a policy on equality and diversity, and staff understood that discrimination of any kind based on differences such as disability, sex, sexuality, religion or age was not acceptable.

People's communication needs were assessed in their care files. There was a complaints policy in place and people and relatives were aware of how to make a complaint.

The registered manager sought feedback from people and staff. Staff attended conferences, workshops to ensure they continuously learnt and improved the quality of the service.

Rating at last inspection

At the last inspection the service was rated Good (report published on 28 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.