Your Quality Care Services Limited (Avon Park)

Updated 6 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector and an assistant inspector made phone calls following site visits.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats at a retirement village.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post who was the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. A new manager had been employed to take over the day to day running of the service for the last six months. This manager was currently going through registration with CQC.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 22 March 2023 and ended on 27 March 2023. We visited the location’s office on 22 and 24 March 2023.

What we did before the inspection

We reviewed information we had received about the service since it registered. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 4 people and 5 staff during the inspection. This includes the nominated individual, the manager and care staff. We spoke with 3 relatives on the telephone after the site visits. We looked at a range of records the provider used to run the service. This included 3 people’s care records, recruitment records, audits, training records and policies.

Updated 6 April 2023

About the service

Your Quality Care Services Limited (Avon Park) is a domiciliary care agency providing personal care to people living at the retirement village it was based at. At the time of the service 19 people were regularly receiving contact from staff. Five of these people were receiving the regulated activity of personal care.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported by kind and caring staff who knew them well. Staff respected people’s independence and choice.

Care plans reflected people and were personalised. Staff knew how to keep them safe from potential abuse. The staff had received a range of training and sometimes this was bespoke to the needs of people. People had access to health and social care professionals and the management worked well with them.

People were supported by enough staff. Medicines were managed safely and risks had been identified and mitigated. Recruitment processes were in place although were being improved by the provider due to staff changes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management systems ensured people received a range of high-quality care in line with their needs and wishes. Systems were in place to manage complaints. None had been received at the time of this inspection. The management had built strong links with other health and social care professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 14 October 2021 and this is the first inspection.

Why we inspected

This inspection was carried out because it had been registered for over a year and it is part of our assurance process.