Park House Rest Home

Updated 2 October 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 16 September 2021 and was announced.

Updated 2 October 2021

This inspection took place on 18 July 2018 and was unannounced. This meant the provider and staff did not know we would be attending.

The service was last inspected in December 2015 and was rated good. At this inspection we found the evidence continued to support the rating of good. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Park House Rest Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Park House Rest Home accommodates up to 18 people. At the time of our inspection 17 people were using the service.

There were two registered managers in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. One of the registered managers was also the provider of the service. In this report the registered manager who was also the provider will be referred to simply as the provider.

Risks were managed to keep people safe and emergency plans were in place. The service was clean and tidy and had effective infection control processes. People were safeguarded from abuse. People’s medicines were managed safely. Safe staffing and recruitment procedures were in place.

Staff were supported with regular training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were supported with food and nutrition and to access external professionals. The premises were adapted to suit the needs of the people living there.

People received kind and caring support and were treated with dignity and respect. Staff promoted people’s independence. Policies and procedures were in place to support people to access advocacy services where needed.

People received personalised care based on their assessed needs and preferences. People were supported to access activities they enjoyed. Policies and procedures were in place to investigate and respond to complaints. At the time of our inspection nobody at the service was receiving end of life care, but policies and procedures were in place to provide this where needed.

The registered managers had informed CQC of significant events in a timely way by submitting the required notifications. Staff spoke positively about the culture and values of the service. The registered managers and provider carried out a number of quality assurance checks to monitor and improve standards at the service. Feedback was sought and acted on. The service had a number of community links for the benefit of people living at the service.