Background to this inspection
Updated
31 May 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 17 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
31 May 2022
About the service
Brookfield Care Home is a residential care home providing personal care to 37 people aged 65 and over at the time of the inspection. The service can support up to 38 people. Accommodation is all contained within one adapted building.
People’s experience of using this service and what we found
People and relatives provided positive feedback about the home. They said they received a high standard of care from kind and caring staff. Staff we spoke with knew people well and were committed to providing people with compassionate, person-centred care.
People felt safe living in the home. Any safeguarding issues or concerns were taken seriously by the management team and fully investigated.
Risks to people’s health and safety were assessed and mitigated. Staff knew people’s needs and how to care for them safely.
Medicines were managed safely. People received their medicines when they needed them, and clear records were kept.
Overall there were enough staff to ensure people received a good level of care and support. The registered manager was recruiting additional staff in order to increase staffing levels to take pressure of existing staff. Safe recruitment procedures were in place to help ensure staff were of suitable character to work with vulnerable people.
Incidents and accidents were logged and analysed, and action taken to learn from incidents. This helped improve the safety of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had access to a range of healthcare services. People were referred to relevant professionals when their needs changed.
People praised the food provided by the home. We saw people had sufficient choice and variety and the mealtime experience was positive.
People’s care needs were assessed, and a range of appropriate care plans put in place. Whilst these were largely appropriate, additional detail was required in some.
People were able to raise issues or complaints, and these were responded to positively by the management team. People praised the management team and said they were effective and listened to them.
Appropriate governance arrangements were in place. The registered manager had good oversight of the service and regularly audited and checked the service to ensure high standards were maintained.
People had a voice in the home, and their comments and suggestions were used to make improvements to care, food and activities.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 17 January 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.